Online Review Management

We build brand loyalty and authenticity

Manage your digital identity

At E-Web Marketing, we are aware of the significant importance of online reputation and have developed our own online reputation management suite — a log-in platform that allows you to monitor and improve your online brand

What is reputation management?

These days consumers look for reviews to verify the authenticity of a business before they make a purchasing decision. Reputation management is the process of monitoring and responding to these reviews as they arise to ensure the fair and transparent evaluation of the business across multiple platforms on the internet.

What channels do you manage?

Reviews on the internet are not centralised. This means customers can leave reviews on independent review sites – like productreviews.com.au, or a general review of a business on Google. All these reviews form a picture in the customers mind about how authentic the brand is, and whether they are able to trust the product or service.

How do you respond to feedback?

At E-Web Marketing we have a proven platform to monitor incoming feedback from multiple sources. We can provide feedback by sending this onto our client to respond, or alternatively we can write and respond on your behalf.

Easy-to-use software platform

E-Web Marketing has invested in a software platform that allows you, as a business owner or marketer, to both monitor and improve your reputation online.
You can log in to a management system that gives you a view about how you are currently positioned and gives you tools and strategies to improve.
24/7 understanding of sentiment about your brand

Our software crawls the web and a large number of well-known review websites and platforms to identify the current sentiment around your brand, aggregating this and presenting you with a high level overview.
Using this you can understand how your customer base honestly feels about your brand and position yourself to receive both valuable feedback from your customers as well as improving their sentiment towards you.
Build brand authenticity

Our software allows you to draft and send out communications to your customer base requesting that they review your business. Should the review be negative, the software allows for you to privately receive the feedback without the review going public.
However, if the review is positive it then prompts the user to continue on and add that review to publicly accessible platforms like Google Business listings. Using this you can understand how your customer base honestly feels about your brand and position yourself to receive both valuable feedback from your customers as well as improving their sentiment towards you.